Welcome to Convertallpdf.com .Your privacy is of paramount importance to us. This Privacy Policy details how we handle your information when you use our online PDF conversion service.
By accessing and using our service, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you must discontinue use of our service immediately.
We may update this policy periodically. Material changes will be communicated by updating the “Last Updated” date at the top of this page. Your continued use of the service after such changes constitutes your acceptance of the new terms.
Our Fundamental Commitment
- All files you upload for conversion are automatically and permanently deleted from our servers within 24 hours.
- We do not store, share, sell, or monetize your documents or the data they contain.
- Our automated systems process your files; they are not accessed, viewed, or read by our staff or any third party.
1. Information We Collect
a) Files You Upload:
For the sole purpose of conversion, files are:
- Temporarily stored on secure, encrypted servers.
- Processed entirely by automated systems.
- Irreversibly deleted within 24 hours of upload.
- Transferred using SSL/TLS encryption.
b) Technical & Usage Data:
We automatically collect non-personal data to operate and improve our service, such as:
- Browser type, operating system, and device information.
- IP address (anonymized where possible) and referring website.
- Pages visited, session duration, and types of conversions performed.
- Date, time, and general location data.
c) Cookies & Similar Technologies:
We use cookies to:
- Maintain user session stability during conversion.
- Remember preferences (like language).
- Analyze aggregated site traffic and performance.
You can control cookie settings through your browser, though disabling them may impair functionality.
d) Personal Information You Provide:
If you create an account, contact support, or subscribe to a premium plan, we may collect:
- Name and email address.
- Secure payment information (handled exclusively by our PCI-compliant third-party processors; we do not store card details).
- Records of our communications.
2. How We Use Your Information
Your information is used strictly for:
- Service Delivery: Converting your files and delivering the output.
- Service Improvement: Analyzing usage trends to enhance functionality, performance, and user experience.
- Support & Communication: Responding to your inquiries and sending essential service-related notices.
- Security & Integrity: Protecting our service from abuse, fraud, and security threats.
- Legal Compliance: Fulfilling legal obligations and enforcing our Terms of Service.
3. Data Security
We employ robust measures to protect your data:
- Encryption: All data transfers are protected by SSL/TLS encryption.
- Secure Infrastructure: Files are processed on secured servers in access-controlled data centers.
- Automatic Deletion: The core of our privacy model all user files are purged within 24 hours.
- Access Restrictions: Technical access to servers is strictly limited to authorized personnel required for maintenance.
- Ongoing Vigilance: We perform regular security assessments and monitor our systems.
Please note: While we implement industry-standard protections, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.
4. Third-Party Services
We engage reputable third-party providers for essential functions:
- Cloud Hosting: For secure, temporary file processing and storage.
- Analytics: Such as Google Analytics, to understand site usage.
- Payment Processing: Services like Stripe or PayPal handle all financial transactions.
- Communication Tools: For customer support management.
These providers access only the information necessary to perform their limited tasks under strict confidentiality agreements and in compliance with their own privacy policies.
5. When We May Share Information
We do not sell or rent your personal information.
Disclosure may occur only in these specific situations:
- With Service Providers: As described above, under strict contractual obligations.
- For Legal Reasons: If required to comply with a valid legal request (e.g., court order, law enforcement), to protect our rights, safety, or property, or to prevent fraud.
- Business Transfers: In connection with a merger, sale, or transfer of assets, where user information may be transferred. Affected users would be notified.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to or restrict certain processing.
- Data portability.
- Withdraw consent (where processing is based on consent).
To exercise any of these rights, please contact us at privacy@convertallpdf.com. We will respond in accordance with applicable law.
7. Data Retention
- Uploaded Files: Deleted within 24 hours.
- Account Information: Retained while your account is active.
- Usage Data: Retained in an aggregated, non-identifiable form for up to 2 years for analytics.
- Communication Records: Retained for up to 3 years for support and compliance purposes.
8. Additional Provisions
- Children’s Privacy: Our service is not intended for users under 13. We do not knowingly collect data from children.
- International Transfers: Your data may be processed in countries with different data protection laws. We ensure appropriate safeguards are in place.
- “Do Not Track”: Our service does not currently alter its practices based on “Do Not Track” browser signals.
- Contact Us: For questions about this policy, reach us at:
Email: privacy@convertallpdf.com
Website: convertallpdf.com/contact
We aim to respond within 24-48 hours.